ONLINE TERMS & CONDITIONS
Where to find information about us and our products
You can find everything you need to know about Noble & Wild and our products on our website before you order.
When you buy from us you are agreeing that:
· We only accept orders when we've checked them.
· Our approach to charging you.
· Prices are VAT inclusive.
· We're not responsible for delays outside our control.
· Products can vary slightly from their pictures.
· You have rights in relation to our products.
· You can end an on-going contract (find out how).
· You have rights if there is something wrong with your product.
· We can suspend supply (and you have rights if we do).
· We can end our contract with you.
· We don't compensate you for all losses caused by us or our products.
· We use your personal data as set out in our Privacy Notice.
· You have several options for resolving disputes with us.
· Other important terms apply to our contract.
We only accept orders when we've checked them
We contact you to confirm we've received your order. We only deliver to the post codes listed on our website from time to time and reserve the right to add or withdraw post codes, or to suspend delivery to a particular postcode or address. If we cease to service a postcode in respect of which you have a subscription, we will notify you and cancel your subscription without further charge.
You must ensure someone is available to receive the products or provide an appropriate and secure ‘safe space’ for the products. We reserve the right to charge for non-delivery if resulting from an incorrect address/postcode or (in the absence of a safe space) where no one is available to receive the products.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because you are located outside our delivery post codes, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you for a one-off order when you place your order. For subscriptions, we take payment five days before dispatch so we can prepare and schedule your delivery.
Promotions, Vouchers and Gift Cards
Any promotional codes, vouchers or gift cards are subject to specific terms and conditions. Unless otherwise stated, they are non‑transferable, non‑refundable, and not redeemable for cash. We reserve the right to withdraw or vary promotions at any time. Only one promotion may be applied per order unless explicitly stated.
Our prices include VAT (where applicable).
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: hello@nobleandwild.com to end the contract and receive a refund for any products you have paid for in advance, but not received.
Products can vary slightly from their pictures
You will always receive the weight of products specified on our website, but the cuts may vary slightly from any images on our website and other marketing materials.
You have rights in relation to our products
You do not have a right to change your mind because our goods are perishable. This means that you do not have the usual legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. However, see below for our subscriptions.
You can end an on-going contract (find out how)
You can pause or skip your subscription at any time by giving us at least five days’ notice through your online account. If you have any questions, please contact our Customer Service Team: hello@nobleandwild.com
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: hello@nobleandwild.com. Please contact us within 24 hours of delivery so we can investigate and resolve the matter appropriately. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this if there is an issue with the supply of our product.
We try to let you know and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: hello@nobleandwild.com to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can stop providing a product under a subscription. We will let you know at in advance and we refund any sums you've paid in advance for products which won't be provided.
We don't compensate you for all losses caused by us or our products
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action. For example, ensuring that the product is refrigerated or returned to the freezer within eight hours from the point at which we delivered it to you and otherwise handling the product in accordance with our FAQs and product labelling.
To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: hello@nobleandwild.com will do their best to resolve any problems you have with us or our products.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team: hello@nobleandwild.com to end the contract.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
